Frequently Asked Questions                       How fast is my modem? (click here and see)

Setup E-Mail   (Click Here)

How can I cancel my subscription to PineyNet?
If you need to cancel your PineyNet,  you MUST  submit your request for cancellation 14 days prior to the cancellation date in writing, and no later than 5 days before the end of the month. Are you will be subject to that months billing.
If you no longer have access to e-mail, please either submit your request in writing to our fax number at 395-1987 , or US mail to:
PineyNet
528 S. Polk Ave
Jonesboro, LA 71251
It is also imperative that you never use your account again unless you reverse your decision to cancel. If you do, you
will be responsible for paying for the account again. Please note that accounts no cancelled in this order are subject to being turned over to a collection agency for collection, additional fee may be added to your bill if it is turned over to collection.

How To Change The Telephone Number To Dial-In

Using Windows 95

1. From your desktop, open the "My Computer" icon.
2. Select "Dial-Up Networking" icon.
3. Using The Right Mouse button, click ONCE on "PineyNet Internet".
4. Select "Properties" from the menu that appears.
5. Enter the correct phone number and be sure to hit "OK".
6. 259-4262 

Setting Up the Windows '95 PPP Dialer

 Check in the My Computer folder for a folder named Dialup Networking.
If you have it, skip ahead to Step 3, "Installing TCP/IP". If not, start below.

1. Install Dial-up Networking
   • From the Start Menu choose Settings and go to Control Panel.
   • Choose Add/Remove Programs and select the Windows Setup tab.
   • Choose Communications, select Details and then Dial-Up Networking.
   • Follow the prompt for disks (if necessary).
   • Restart Windows at the prompt.
2. Install TCP/IP
   • From the Start Menu choose Settings and go to Control Panel.
   • Go to Network, click the Add button and select Protocol.
   • Click the Add button.
   • Select "Microsoft" (on the left) then select "TCP/IP" (on the right).
   • Follow the prompt for disks (if necessary).
   • Restart Windows at the prompt.
3. Configure the Dial-up Adapter
   • Open the My Computer folder.
   • Open the Dial-up Networking folder.
   • Select Make New Connection.
   • Enter the Bayou Internet dial-up number for your area.
   • Click Finish.
4. Configure the TCP/IP Protocol
   • Click once with your right mouse button on the icon labeled PineyNet Internet (in the Dial-Up Networking folder) and select Properties.
   • Select Server Type.
   • Choose "PPP".
   • Clear the check boxes for: "NetBUI", "IPX/SPX", and "Logon to Network".
   • Press the TCP/IP Settings button.
   • Choose "Server assigned IP address".
   • Choose "Server assigned name server addresses".
   • Type in and add the primary and secondary DNS's, as shown:
     Primary:
     Secondary:
   • Click "OK".
   • Shut down and Restart Windows '95. (Even if you aren't prompted to do so.)
5. Drag the "Bayou Internet" Icon out on to your desktop to create a shortcut.

Note:
Leave all settings at the defaults unless specified otherwise!
It's not neccessary to make any entries in the "Network" section of the control panel.

 **Dropped Connections

Q. I hate it when my modem suddenly drops the connection to my ISP. It happens as often as twice an hour. Is the villain my software, my hardware, or my ISP?

A. I hear you. Random disconnects occur when your modem or serial port hardware can't handle the flow of incoming or outgoing data due to line conditions, degraded hardware, or both. Here are a couple of ways to slow the data flow and possibly correct the problem.

First, in Control Panel, open the Modems applet and click Properties. At the bottom of the General tab, you can alter the maximum speed setting for your modem. Select the next-highest speed and reconnect to your ISP. This will, of course, limit your modem to the speed selected, but it may keep you connected.

Second, try the same strategy by going to the Connection tab of your modem's Properties screen and clicking the "Port settings" button. Two bars control the data flow through your serial port. Slide the bars back one notch at a time, and try reconnecting after each adjustment.

  Support Questions
When should I be able to contact technical support?
You are welcome to call technical support at any time between the hours of 9 am and 10 p.m., Monday through Saturday. Any other time, you are welcome to leave a message. Someone will be paged, and emergency situations related specifically to the PineyNet will be dealt with accordingly. Otherwise, your call will be returned on the next following business day.
What telephone number should I call to contact technical support?
(318) 395-1987
Every now and then, my password is rejected. Why?
Here are some possibilities:
1. Your CAPS LOCK key is activated. (press CAPS LOCK)
2. You are capitalizing your username. (type it in all lower case)
3. You are trying to login with your e-mail address. (only use your username)
4. Your account is suspended. (call our office)
I check my e-mail and nothing ever shows up!
You should always click your cursor on the button labeled Mailbox. This is in the lower right hand corner
Sometimes I get disconnected, and can't seem to figure out why. Is PineyNet responsible?
PineyNet has two disconnection rules in place, operated automatically by the system. The first one disconnects you
if you are idle for 20 minutes. All you have to do to reconnect is to double-click the PineyNet icon on your desktop.
The second one is at 5 consecutive hours online. This is regardless of whether you are idle or not. If you hit the 4 hour session limit, and need to keep working, simply double-click the icon on your desktop.
If you are getting disconnected, and it doesn't follow the above rules, there are several things you can try to fix the
problem. The first of which is to make sure that call waiting has been disabled on your phone line. Do this by editing the properties of your dialer and placing "*70," in front of the number. (i.e. *70, 259-7204). If you do not have call waiting, there are several other factors that could be involved in your getting disconnected. These are far beyond the scope of this document, however please feel free to contact our technical support during normal business hours.
Why is it that when I connect with PineyNet, it just says I am connected, and doesn't go anywhere?
You must open your Internet browser software to "go" anywhere.

Billing Questions

When does my bill get generated?
All bills are sent during the last week of the month and are due on the 15th of the month.
When is my bill due, and what might happen if I am late in paying?
Payment is due on the 1st of every month and is considered late after the 15th, at which time a $5 late fee will be applied. If you have not paid by the 25th of the month your account may be suspended.
How can I check my billing information?
You can call Eric at 395-1987 Monday through Friday 10 am to 5 p.m. or e-mail eric@pineynet.com